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Terms of Service - Cold Call Advantage

Company Name: Cold Call Advantage
Company Address: 8348 Little Road STE 135, New Port Richey, FL 34654
Contact Information:
Phone: (813) 550-0177
Email: info@coldcalladvantage.com

1. Description of Services Offered:

Cold Call Advantage provides telemarketing services, specializing in cold calling to generate leads, set appointments, and drive sales.

2. Payment Terms and Policies:

    •    Cold Caller Hourly Rate: $6 per hour
   •    Cold Caller Monthly Rate: $1,000 for 8 hours per day, 5 days a week.
   •    Payment is due in advance, and additional third-party tool fees (e.g., CRM optimization, auto dialer charges) may apply and will be disclosed in advance. All fees will be reflected in the final invoice, and payments must be made by bank transfer, Zelle, or the agreed-upon method. All services are non-refundable.

3. Termination and Cancellation Policy:

Clients must provide a minimum of 2 weeks’ notice to terminate services. No refunds or pro-rated amounts will be provided for short-notice or unnotified terminations. Refunds are not available for services rendered.

4. Intellectual Property Rights:

Any materials, scripts, or proprietary information provided by Cold Call Advantage remain the exclusive property of the company. Reproduction, distribution, or use without written consent is prohibited.

5. Limitation of Liability:

Cold Call Advantage will make reasonable efforts to provide quality services but does not guarantee specific results. The company shall not be liable for any direct, indirect, incidental, consequential, or special damages.

6. Governing Law and Jurisdiction:

This Agreement is governed by the laws of the State of Florida. All legal actions shall be filed in the state or federal courts located in Florida.

Refund Chargeback Policy

  1. The Client may request a refund for services rendered under the following conditions:

  2. If the Service Provider fails to deliver the agreed-upon number of calls or appointments as specified in the Scope of Services without prior notice.

  3. If the Client is dissatisfied with the quality of service provided, a written notice must be submitted within [15 days] of service completion.

  4. Refund requests will be evaluated on a case-by-case basis, and any approved refunds will be issued within [ 30 days] after approval.

  5. Refunds will not be issued for any services that have been performed in compliance with this Agreement.

  6. The Client agrees to communicate any disputes or issues with the Service Provider directly before initiating a chargeback.

  7. Chargebacks will only be considered if:

  8. The Service Provider fails to deliver services as outlined in this Agreement.

  9. The Client provides evidence of any unfulfilled obligations or disputes.

  10. If a chargeback is initiated without prior communication, the Client agrees to be responsible for any fees incurred by the Service Provider due to the chargeback.

  11. The Client will not initiate a chargeback for services rendered in accordance with this Agreement.

7. Miscellaneous Provisions:

    •    Severability: If any provision is invalid or unenforceable, the remaining provisions remain in effect.
   •    Entire Agreement: This Agreement supersedes all prior agreements.
   •    Amendments: Cold Call Advantage may amend this Agreement with 30 days’ written notice.

8. Automatic Acceptance:

By doing business with Cold Call Advantage, you acknowledge and agree to these terms. Continued use of our services after any amendments constitutes acceptance.

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